NBN – National Broadband Network
The National Broadband Network (NBN) is Australia’s new landline phone and internet network.
NBN Co Limited is a government business entity, the team behind the NBN network rollout responsible for providing wholesale services to landline phone companies and internet services providers who offer NBN plans for homes and businesses. As a wholesaler, NBN does not sell directly to the public.
The aim of the NBN network is to give users access to fast, reliable phone and internet services from a range of providers. A mix of technologies is used to deliver Australia’s new broadband network and which technology being used is very specific to the address of the home or business. NBN technology includes fibre, fixed wireless and satellite. Getting broadband always comes back to where your business or residence is located.
Businesses and residents across the Atherton Tablelands are already benefiting from the NBN with many areas with access now to NBN technology.
How fast is an NBN connection?
NBN Co Limited has promised the new National Broadband Network (NBN) will give us superfast internet. But what does superfast really mean? At its greatest capacity, the NBN offers speeds of up to 100 megabits per second (Mbps). NBN fibre is the fastest broadband type available. NBN can deliver a higher capacity than ADSL with multiple users connected at the same time and unlike ADSL, speeds don’t depend on your distance from a telephone exchange.
The NBN speed you experience still depends on a range of factors. The following are just some of the limiting factors that may prevent your service from reaching the maximum speeds:
- The capability of the router you are using at home or business
- The strength of your home or business network
- The hardware (computer) and the software you are using
- The number of devices connected at any one time
- The demand on the network
To experience the maximum speed possible at any one time it is best to connect directly via an ethernet cable directly to the NBN Connection Box.
How do you get it?
Step 1 – Check your address to find out if the NBN network is available at your business or home
If the service is available for your business or home, the next step will be to contact a phone or internet provider and order a plan over the NBN network that suits your needs.
Step 2 – Establish what phone and internet connection your have now.
Check your current phone and internet service contract/recent bill and note the monthly price, total Gigabits (Gb) and the offered speed of connection.
Step 3 – Measure your current connection performance
Run a speed test on your current connection to assess your download, upload and ping.
Ping is the time for a data packet to go from you to the internet and back. The smaller the number the better.
Download measures the speed a typical download takes and the larger the number the better.
The upload measure is the most critical. If you are sending information to others or uploading to the web this is the critical link and often the weakest. Often contracts don’t mention their expected upload service level.
Step 4 – Review NBN Plans and contact a service provider to order your new connection.
Connection to the NBN is not automatic. You need to take action and contact various phone and internet service providers. Each service providers offers various plans to suit the needs of businesses.
Reporting a problem with your NBN Connection
After connecting to the nbn™ network, any issues regarding the service should be directed to your service provider in the first instance.
If the issue is found to be within NBN equipment (not the equipment provided by your service provider) visit the NBN Co website for a range of information including troubleshooting and support.
- If switching to a new service provider, it is important to check the terms of your current phone and internet service contract to avoid any early termination fees that may apply.
- If the NBN technology is not currently available for your address or noted on the rollout map to be planned for construction, you can register your interest to be kept informed via http://www.nbnco.com.au/. The map is updated regularly as part of the ongoing process to provide information as and when it becomes available.
- If you are in an area where NBN technology is available to your business or home, the existing network will be switched off in approximately 18 months after the service first becomes available. You will be notified by direct mail that the new NBN network is ready and advised of the date on which the old network will be switched off. Therefore, to keep using a fixed line home phone and/or internet you will need to move those services to the NBN network before the switch off date.
- Be sure to check with your service provider what current equipment will work over NBN technology such as EFTPOS terminals, security systems.
- When you move, you need to leave the NBN equipment behind. Only the equipment provided by your phone and internet service provider can move with you.