Digital technologies available today range from desktops to tablet computers and smart phones. Very few homes today simply use their telephone line for just the purpose of making phone calls.

The National Broadband Network (NBN) is Australia’s new landline phone and internet network. NBN technology includes fibre, fixed wireless and satellite. Getting broadband always comes back to where your business or residence is located.   Businesses and residents across the Atherton Tablelands are already benefiting from the NBN with many areas with access to NBN technology.

The NBN has a number of benefits for residents including a better work, life balance with working from home becomes a real option; entertainment for everyone; improving the education landscape for Australia by extending learning opportunities beyond the classroom and whether for pleasure or business, smoother video conferencing via fast broadband makes face to face contact with loved ones or work colleagues an easy, enjoyable experience.

Even if you do not currently use the internet, you will still need to transfer your phone service over to the NBN network when it is available in your area.

How do you get the NBN?

Step 1 – Check your address to find out if the NBN network is available at your residence

Check your Address

If the service is available for your residence, the next step will be to contact a phone or internet provider and order a plan over the NBN network that suits your needs.

Step 2 – Establish what phone and internet connection your have now.

Check your current phone and/or internet service contract/recent bill and note the monthly price, total Gigabits (Gb) and the offered speed of connection.

Step 3 – Measure your current connection performance

Run a speed test on your current connection to assess your download, upload and ping.

Speed Test

Ping is the time for a data packet to go from you to the internet and back. The smaller the number the better.

Download measures the speed a typical download takes and the larger the number the better.

If you are sending information to others or uploading to the web the upload speed is the most critical link and often the weakest. Often contracts don’t mention their expected upload service level.

Step 4 – Review NBN Plans and contact a service provider to order your new connection.

Connection to the NBN is not automatic. You need to take action and contact various phone and internet service providers. Each service providers offers various plans to suit the needs of residents.

Broadband Availability

Other information

  • If switching to a new service provider, it is important to check the terms of your current phone and internet service contract to avoid any early termination fees that may apply.
  • If the NBN technology is not currently available for your address or noted on the rollout map to be planned for construction, you can register your interest to be kept informed via   The map is updated regularly as part of the ongoing process to provide information as and when it becomes available.
  • If you are in an area where NBN technology is available to your business, the existing network will be switched off in approximately 18 months after the service first becomes available.  You will be notified by direct mail that the new NBN network is ready and advised of the date on which the old network will be switched off. Therefore, to keep using a fixed line home phone and/or internet you will need to move those services to the NBN network before the switch off date.
  • Be sure to check with your service provider what current equipment will work over NBN technology such as security systems.
  • When you move, you need to leave the NBN equipment behind. Only the equipment provided by your phone and internet service provider can move with you.